Help
Frequently asked questions
+Who can request a CSSP account?
Authorised Health Facility staff (e.g. Facility In-charge, Pharmacist, Dispenser, Records Officer) responsible for orders or approvals.
+What is HF_CODE and where do I find it?
Your Health Facility Code, assigned by NMS / Ministry of Health. If you don't know it, ask your Facility In-charge or District Health Office.
+What is the difference between Preparer and Approver?
Preparers create and track orders. Approvers authorise orders and access delivery information. Approver requests may require an authorisation or appointment letter.
+How long does review take?
CSSP administrators aim to review requests within 3 working days. You will receive an email update at each stage.
+I made a mistake on my submission. What now?
If the admin sends your request back for correction, you'll get an email with details. Otherwise contact CSSP support with your reference number.
+Is my NIN safe?
Yes — NIN values are stored securely and are only visible (masked) to authorised CSSP administrators. They are never shown publicly.